This Website is provided by:
Shoe Laundry - 55 East Liberty St. Toronto Ontario M6K3P9 Canada
Owner contact email:
"This Website" refers to
1. this website, including its subdomains and any other website through which the Owner makes its Service available;User rightsRight of withdrawal
Unless exceptions apply, the User may be eligible to withdraw from the contract within the period specified below (generally 14 days), for any reason and without justification. Users can learn more about the withdrawal conditions within this section.Who the right of withdrawal applies to
Unless any applicable exception is mentioned below, Users who are European Consumers are granted a statutory cancellation right under EU rules, to withdraw from contracts entered into online (distance contracts) within the specified period applicable to their case, for any reason and without justification.Users that do not fit this qualification, cannot benefit from the rights described in this section.Exercising the right of withdrawal
To exercise their right of withdrawal, Users must send to the Owner an unequivocal statement of their intention to withdraw from the contract.
To this end, Users may use the model withdrawal form available from within the “definitions” section of this document. Users are, however, free to express their intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which they can exercise such right, Users must send the withdrawal notice before the withdrawal period expires.
When does the withdrawal period expire?
1. Regarding the purchase of goods
, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the goods.
2. Regarding the purchase of several goods ordered together
but delivered separately or in case of purchase of a single good consisting of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the last good, lot or piece.Effects of withdrawal
Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner, including, if any, those covering the costs of delivery.
However, any additional costs resulting from the choice of a particular delivery method other than the least expensive type of standard delivery offered by the Owner, will not be reimbursed.
Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Owner is informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, reimbursements will be made using the same means of payment as used to process the initial transaction. In any event, the User shall not incur any costs or fees as a result of such reimbursement
.…on the purchase of physical goods
Unless the Owner has offered to collect the goods, Users shall send back the goods or hand them over to the Owner, or to a person authorized by the latter to receive the goods, without undue delay and in any event within 14 days from the day on which they communicated their decision to withdraw from the contract.
The deadline is met if the goods are handed to the carrier, or otherwise returned as indicated above, before the expiration of the 14-days-period for returning the goods. The reimbursement may be withheld until reception of the goods, or until Users have supplied evidence of having returned the goods, whichever is the earliest.
Users shall only be liable for any diminished value of the goods resulting from the handling of the goods outside of that which is necessary to establish their nature, characteristics and functioning.
The costs of returning the goods are borne by the User
Changes to these Terms
The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.
Such changes will only affect the relationship with the User for the future.
The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service. Failure to accept the revised Terms, may entitle either party to terminate the Agreement.The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previous version from the Owner.
If required by applicable law, the Owner will specify the date by which the modified Terms will enter into force.Dispute resolutionAmicable dispute resolution
Users may bring any disputes to the Owner who will try to resolve them amicably.While Users' right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of this Website or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document.The User may submit the complaint including a brief description and if applicable, the details of the related order, purchase, or account, to the Owner’s email address specified in this document.The Owner will process the complaint without undue delay and within 10 days of receiving it.Online dispute resolution for Consumers
The European Commission has established an online platform for alternative dispute resolutions that facilitates an out-of-court method for solving any dispute related to and stemming from online sale and service contracts.
As a result, any European Consumer can use such platform for resolving any dispute stemming from contracts which have been entered into online. The platform is available at the following link
.Definitions and legal references
This Website (or this Application)The property that enables the provision of the Service.Agreement
Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.Coupon
Any code or voucher, in print or electronic form, which allows the User to purchase the Product at a discounted price.European (or Europe)
Applies where a User is physically present or has their registered offices within the EU, regardless of nationality.Example withdrawal form
Shoe Laundry - 55 East Liberty St. Toronto Ontario M6K3P9 CanadaEmail:
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods/for the provision of the following
Service: _______________ (insert a description of the goods/services that are subject to the respective withdrawal)
Ordered: ______________(insert the date)
Received on: ___________(insert the date)
Name of consumer(s): _____________
Address of consumer(s): ___________
Date: _________________(sign if this form is notified on paper)
Owner (or We)Indicates the natural person(s) or legal entity that provides this Website and/or the Service to Users.Product
A good or service available for purchase through this Website, such as e.g. physical goods, digital files, software, booking services etc.The sale of Products may be part of the Service.Service
The service provided by this Website as described in these Terms and on this Website.Terms
All provisions applicable to the use of this Website and/or the Service as described in this document, including any other related documents or agreements, and as updated from time to time.User (or You)Indicates any natural person or legal entity using this Website.ConsumerAny User qualifying as a natural person who accesses goods or services for personal use, or more generally, acts for purposes outside their trade, business, craft or profession.
Latest update: March 08, 2020